REFUND, RETURNS & CANCELLATION POLICY

CHRISTMAS RETURNS POLICY

We are offering extended returns for Christmas gifts. Online returns must be requested by December 31st, and the item should then be returned to us within 14 days.

For in-store purchases, any items must be returned by January 4th for a credit or exchange only.

ONLINE RETURNS POLICY

We hope that you love every purchase! However, if you are not completely satisfied, we will gladly offer you a full refund or exchange. By law, you are entitled to a refund or exchange for non-faulty items if you contact us within 14 days of receiving your goods. You must return the item in perfect condition within another 14 days. We will then refund the value of the item via the original method of payment.

The cost of returning the item to us is the customer’s responsibility, and any original shipping charges are non-refundable unless the item is faulty. You can start your return here.

WHEN WILL I RECEIVE MY REFUND?

We aim to process all refunds within 1-2 working days of receiving the item. Please note that there may be a slight delay during seasonal peaks. All successfully returned items will be credited to the account used to originally purchase the item(s), minus any taxes or import duties incurred.

For further queries or if you need assistance with the returns procedure, please contact us on 01270 624734.

CANCELLING AN ONLINE ORDER

Under distance selling regulations, you have the right to cancel your order and receive a full refund. If your order is ‘Awaiting Dispatch,’ it may be possible to cancel before it’s processed. Please contact us as soon as possible after placing the order. If your order has already been shipped, please follow the instructions above for a refund.

To cancel an order, please email us at info@jepsons.co.uk or call us on 01270 624734 for guidance.

ONLINE EXCHANGES

We can exchange items for a different size, colour, or a completely different item. If the new item costs more than the original, we will contact you with instructions on how to pay the difference. If the new item is cheaper, we will automatically credit you the difference via the original method of payment.

For exchanges to be approved, the item must be returned to us in perfect original condition before we can send out the exchange item. Please send returns to:

Jepsons of Nantwich Returns
9-13 Hospital Street
Nantwich, Cheshire
CW5 5RL

Unfortunately, we cannot reserve stock for exchanges.

RETURNING ITEMS OUTSIDE THE EU

When returning items from outside the EU, please ensure that ‘Returns Department’ is clearly stated at the top of the address, and declare the goods as returns with the courier/postal service. This will help prevent delays by UK customs and allow us to process the return quickly.

If you do not include this information, the parcel may be held by UK Customs, which can take up to 28 days to process. This may result in an invoice for VAT and handling charges (roughly 20% of the return value) that will be passed on to you. This charge is non-refundable and must be paid before the parcel is released to us.

IN-STORE RETURNS POLICY

For items purchased in-store, we offer a full refund within 7 days of purchase, as long as the item is returned in perfect, unworn condition with all labels and tags attached (Sale items are non-refundable).

After 7 days, or for sale items, we offer an exchange or credit note up to 30 days from the purchase date. The credit note can be used in any of our stores and has no expiry date.